FAQs

Orders

Q: How long does it take to process my order?

A: Orders are processed within 1–3 business days. Custom orders may take slightly longer depending on the design.

Q: Can I cancel my order?

A: Orders can be canceled within 12 hours of purchase. After that, orders may already be in processing and cannot be canceled.

Shipping

Q: How long does shipping take?

A: Standard shipping to the United States typically takes 7–15 business days.

Q: Do you offer free shipping?

A: Yes, we offer free shipping on orders over $79. Orders below $79 have a flat shipping fee of $9.99.

Q: Will I receive a tracking number?

A: Yes, once your order has been shipped, you will receive a tracking number via email. Please allow 1–3 business days for tracking updates.

Q: Why is my order taking longer than expected?

A: Shipping times are estimates and may be affected by factors such as carrier delays, customs processing, or weather conditions.

Q: Where are you located?

A: We operate internationally and ship directly to customers in the United States.

Returns & Refunds

Q: What is your return policy?

A: We accept returns within 30 days of delivery. Items must be unused and in original condition.

Q: Are custom items refundable?

A: Custom or personalized items are non-refundable unless they arrive damaged or defective.

Q: Who pays for return shipping?

A: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Q: What if I receive a damaged or incorrect item?

A: Please contact us within 7 days of delivery at service@belerin.com . We will provide a replacement or refund.

Q: What if I don’t receive my order?

A: If your order has not arrived within 30 days, please contact us and we will investigate the issue.

Products

Q: What are your metal signs made of?

A: Our signs are made of durable metal with high-quality printing, designed to be long-lasting and resistant to fading.

Q: Are the signs suitable for outdoor use?

A: Yes, our metal signs are durable and suitable for both indoor and outdoor use.

Q: Do you offer custom designs?

A: Yes, we offer custom metal signs. You can create personalized designs for your space or business.

Payment

Q: What payment methods do you accept?

A: We accept major credit cards (Visa, Mastercard, American Express, Discover) and PayPal.

Q: Is my payment information secure?

A: Yes, all payments are securely processed through trusted payment providers.

Contact

Q: How can I contact you?

A: You can reach us anytime at service@belerin.com . We typically respond within 24 hours on business days.